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RAID-F Frequently Asked Questions.

Help! Why is my configuration is gone from the WebUI?

For whatever reason (but most likely because the user under which the FlexRAID service is running under was changed), your configuration database file (FlexRAID-Config.db) got moved. By default, the FlexRAID-Config.db file is created on your C:\ drive (or, in versions prior to 2.1, under C:\Windows\SysWOW64\config\systemprofile or C:\Windows\system32\config\systemprofile for some other users). Resolution: Ensure that you  Full Article…


Howto: Activate offline?

1. Install FlexRAID on the intended machine (the machine to be activated offline) 2. Launch the WebUI and choose to generate a pre-registration file when prompted to register the installation 3. From another computer that has internet access, use the content of the pre-registration file you generated to activate through the consumer portal 4. If  Full Article…


Licensing: what are all these codes?

When you purchase a FlexRAID product, it takes up to 48 hours for that order to process. If you are on a trial license and that trial runs out, you can extend your trial license while waiting for your order to process. Please read: Once your order has processed, you will receive an email  Full Article…


Licensing: hardware changes and license transfer

Your FlexRAID license is node locked (i.e., it is bound to the computer on which it is installed). In most cases, you can upgrade select components on that computer without needing to re-activate. However, for cases where key components in the computer are upgraded (motherboard + CPU – essentially you just have a new computer  Full Article…

Understanding the various websites and their purpose

One of the current challenges is integrating all of the websites supporting FlexRAID as a product in a seamless fashion. Work is being done in that regard. Nonetheless, until that integration is finalized, here is a quick overview of the various sites: : this is going to be the official product site. For now  Full Article…