You are viewing an old revision of this post, from 9 March, 2013 @ 5:46. See below for differences between this version and the current revision.

Help! Why is my configuration is gone from the WebUI?

For whatever reason (but most likely because the user under which the FlexRAID service is running under was changed), your configuration database file (FlexRAID-Config.db) got moved. By default, the FlexRAID-Config.db file is created on your C:\ drive (or, in versions prior to 2.1, under C:\Windows\SysWOW64\config\systemprofile or C:\Windows\system32\config\systemprofile for some other users). Resolution:
  1. Ensure that you are running FlexRAID 2.1 or newer
  2. Stop the FlexRAID service
  3. Do a search FlexRAID-Config.db in:
    • C:\
    • C:\Windows\SysWOW64\config\systemprofile
    • C:\Windows\system32\config\systemprofile
  4. If you find more than one copy, move the one with the older date to C:\.
  5. Backup and then delete the other copies
  6. Start the FlexRAID service

Revisions

Revision Differences

9 March, 2013 @ 5:46Current Revision
Content
For whatever reason (but most likely because the user under which the FlexRAID service is running under was changed), your configuration database file (FlexRAID-Config.db) got moved. For whatever reason (but most likely because the user under which the FlexRAID service is running under was changed), your configuration database file (FlexRAID-Config.db) got moved.
-By default, the FlexRAID-Config.db file is created on your <strong>C:\</strong> drive or under <strong>C:\Windows\SysWOW64\config\systemprofile\</strong> for somem other users. +By default, the FlexRAID-Config.db file is created on your <strong>C:\</strong> drive (or, in versions prior to 2.1, under <strong>C:\Windows\SysWOW64\config\systemprofile</strong> or <strong>C:\Windows\system32\config\systemprofile</strong> for some other users).
<strong><u>Resolution: </u></strong> <strong><u>Resolution: </u></strong>
<ol> <ol>
 + <li>Ensure that you are running FlexRAID 2.1 or newer</li>
- <li>Stop FlexRAID service</li> + <li>Stop the FlexRAID service</li>
- <li>Do a search of your C:\ drive for FlexRAID-Config.db.</li> + <li>Do a search <strong>FlexRAID- Config.db</strong> in:
 + <ul>
 + <li>C:\</li>
 + <li>C:\Windows\SysWOW64\config\systemprofile</li>
 + <li>C:\Windows\system32\config\systemprofile</li>
 + </ul>
 + </li>
- <li>If you find more than one copy, copy the file with the older date over the file with the newest date.</li> + <li>If you find more than one copy, move the one with the <strong>older date</strong> to C:\.</li>
 + <li>Backup and then delete the other copies</li>
-<li>Start the FlexRAID service</li> + <li>Start the FlexRAID service</li>
</ol> </ol>

Note: Spaces may be added to comparison text to allow better line wrapping.

9 Responses to “Help! Why is my configuration is gone from the WebUI?”

  1. Jordi October 17, 2013 at 2:24 AM #

    I have only one FlexRAID-Config.db file located in C:\, but the configuration doesn’t appear on the WebUI? What else can I do?

  2. Buzby March 9, 2014 at 10:52 AM #

    I have the same issue, I also only have one FlexRAID-Config.db file located in C:\, but the configuration doesn’t appear on the WebUI. Also all scheduled tasks have disappeared. The storage pool is still usable though and starts on boot like it should, do i have to rebuild it?

  3. Arty July 14, 2014 at 10:51 PM #

    I am in the same situation. I purchased and installed my FlexRaid in February 2013 and haven’t touched it after setting it up. Now one of my hard drives in my flexraid is broken and I need to replace it, but I don’t want to mess with the array until after I have my configuration backed up. My configuration is not showing up in the WebUI, although the storage pool is still usable like Jordi and Buzby. What happened?

  4. Tama October 27, 2014 at 3:36 PM #

    Same here,… what happened?!

  5. Crunch February 21, 2015 at 10:03 PM #

    To the people saying there is only one config file, you need to copy the older config file to

    C:\Windows\SysWOW64\config\systemprofile\

    Also, to run the stop and start services, you need to run them as admin. Doing this got my configuration visible again. Thanks!

  6. Brock Winfrey June 5, 2015 at 9:10 AM #

    The instructions here are confusing. I prefer these:

    1. Stop FlexRAID service
    2. Do a search of your C:\ drive for FlexRAID-Config.db.
    3. Copy “c:\FlexRAID-Config.db” into “C:\Windows\sysWOW64\config\systemprofile\” (back up both of the db files prior to copying)
    4. Start the FlexRAID service

    • Brahim September 4, 2015 at 11:43 PM #

      Staring with the next build (September 2015), it is actually preferable to do the reverse and copy the DB file to C:\.

      So:
      1. Stop FlexRAID service
      2. Do a search of your C:\ drive for FlexRAID-Config.db.
      3. If found there, copy “C:\Windows\sysWOW64\config\systemprofile\FlexRAID-Config.db” into “C:\” (back up both of the db files prior to copying)
      4. Start the FlexRAID service

  7. Dave January 31, 2016 at 6:51 PM #

    My Storage pool appears to be running, but the configuration is missing from the Web UI. However, I am apparently running an older version that I purchased long before there were two products. The resolution for this problem requires Ver 2.1 or higher, and my “about” shows that I am running ver 2.0u11a final.

    What do I need to do to fix my installation without losing any data?

    Thanks

    • admin January 6, 2017 at 8:37 PM #

      Please read the post carefully. Resolution for version prior to 2.1 is stated.

Leave a Reply

4 × two =