Licensing: hardware changes and license transfer

Your FlexRAID license is node locked (i.e., it is bound to the computer on which it is installed).

In most cases, you can upgrade select components on that computer without needing to re-activate.
However, for cases where key components in the computer are upgraded (motherboard + CPU – essentially you just have a new computer in the old case), the computer will be deemed to be a new computer.

A license transfer is required for new computers for as long as you are still using the old drives. So, if you are decommissioning an old computer or just relieving it from FlexRAID duties, you are allowed to transfer your license to a new system that will manage the exiting drives.
Note: You need a new license if key components in the computer are different as well as the drives. That is, if many of the drives in the system when first activated are no longer the same and key components have been replaced, you will not be granted a transfer.
It is expected that you will either acquire a new system or that your existing system will morph eventually to pass a threshold after which you will be required to acquire a new license.

Also, note that transfers between Windows and Linux are not allowed. Make good use of the trial to determine the platform you want to run.

The process to transfer your license has been automated and is as follow:

  1. Migrate all your drives to the new computer
  2. If using your old configuration database from the old setup, you might need to reset your activation through the WebUI by going to System Control Panel -> Reset Activation
  3. In all cases, when prompted to activate, opt for generating a Pre-Registration file
  4. Finally, log into the consumer portal and initiate the license transfer and pasted the content of the pre-registration file in the textarea as prompted.
  5. If you have issues with the automated transfer, please contract sales and start your installation using the free trial while waiting for sales response.
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36 Responses to “Licensing: hardware changes and license transfer”

  1. Craig November 5, 2012 at 7:36 PM #

    How does one contact sales if they are having issues with the automated transfer?

  2. TJ Phelps December 8, 2013 at 3:37 PM #

    Great question, I can’t figure that out myself. I purchased FlexRaid about a year ago for it’s advertised “RealTime” raid but now can’t find out any information.

  3. quybachkhoa March 25, 2014 at 8:41 PM #

    I have bought the company accounts, including code and FlexLicensing Purchase (TM) Registration / Import passcode but not registered in the software. When running the program it reported error:
    License Exception: Is the feature you are trying to use licensed?
    Please guide me how to fix and install. I bought the 2 in 1
    Thank you

    • Brahim June 12, 2014 at 7:11 AM #

      Please contact sales at flexraid dot com for all licensing issues.

  4. Aaron June 1, 2014 at 9:45 AM #

    I strongly object to this policy: “You need a new license if everything in the computer is different including the drives.”

    I licensed the software, and I should be able to run it on up to 1 PC at a time. If you need more money, then raise the price or charge a maintenance fee. This policy is just a way to upset your existing customers.

    • Brahim June 12, 2014 at 7:16 AM #

      You can disagree with it, but it is as stated.
      We keep the license cost low enough whereas it should not be an issue to purchase multiple licenses. The licenses cost less than the cost of a disk.
      So, for each system where you wish to run the software, the license cost is minimal compared to the cost of the hardware.

  5. Kevin Ryan June 29, 2014 at 5:22 PM #

    I also strongly object to this policy. I rebuilt my media server after a motherboard failure, at the same time replacing two hard drives that had entered a state of prefailure. I rebuilt the system, with a new motherboard/CPU, everything else the same other than the two new drives. I was unable to transfer the existing license, presumably due to the two defective drives having been replaced with different drives, and technical support was less than useful, brushing off my initial support request and flat out ignoring my follow-up.

    I purchased another license, mainly because I simply did not have time to research and implement an alternative, and it is the 4th and final FlexRAID license I will purchase. I fail to see why the licensing procedure cannot follow other products I have purchased, in that it can be activated on one given system at a time, or at the very least allow for a small percentage of the drives to be absent in the transferred array. In my case, that would have been 2 out of 14 drives. The cost of the license being low is not at issue when the application of said licensing fee comes off as being punitive to the end user.

    • Brahim July 9, 2014 at 5:47 PM #

      Kevin,

      We are exploring user licenses as we understand that some users go through a lot of hardware changes.
      Do understand that it is just not typical for a user to have all that many things fail at once. The chances of your system and array failing at once is rather in the slim odds.
      Typically, you can initiate a license transfer if the system changed but the array is intact.

  6. jason August 9, 2014 at 9:03 AM #

    So,

    What componants exactly can be ‘upgraded’ then. I well and truley qualified for this procedure when i had a motherboard failure, and then replaced the mobo and cpu with a better one.

    I was then screwed over by been told that i didnt qualify due to replacing my motherboard, and had to purchase a new licence for the software. I did exactly as stated in the wiki ‘used the original drives’ and i effectivley ‘de-commisioned’ the old system. Yet i was told i had to get a new licence.

    Its looking like i will need to upgrade this system again in the near future aswell, will i be able to transfer my licence, or will i have to purchase another?

    Jason.

    • Brahim August 11, 2014 at 1:06 AM #

      The rules are rather clear. You can have a completely new system and be able to transfer the license for as long as the array is migrated.
      If both the array (you replaced all your disks) and the system are no longer the same, then you need a new license.

  7. Andrew September 1, 2014 at 1:02 PM #

    I currently have the RAID-F + Pooling installed and configured on my media server. I wanted to upgrade my computer before purchasing another copy of flexraid. My question since I’m currently an existing customer using the raid-f on my media server. Can I use the discount that is given for previous customers and purchase the transparent licenses and use the license and purchase key on my new office computer that has never had flex raid installed. so instead of paying 99.00 I would only be paying 79.95. I just want to get clarification first before I purchase the license key thank you. Btw I love this raid system very affordable and yet very stable.

  8. Dan September 6, 2014 at 9:33 PM #

    I’m not currently a customer, but I am considering your tRAID product. I am concerned about the license transfer limitations as I am the type of person who upgrades hardware frequently.

    As I understand it, I can replace everything except the drives. Does this include all drives in the system or only those in the array?

    Also, what happens if I replace the motherboard, CPU and memory, complete the license transfer, and then later replace 1 or more drives in the array? Am I under obligation to keep those drives are for a certain amount of time after a license transfer?

    • Brahim September 30, 2014 at 7:11 AM #

      Dan,

      If you upgrade your entire system frequently, then that might not be the best system on which to run a NAS software. You should build yourself a NAS (maybe using old parts) and let it remain stable.

  9. Mario September 8, 2014 at 8:41 PM #

    I also have a question regarding the license policy.
    I’m currently looking for a raid system but this could affect my choice for Flexraid.

    Can I transfer the license if:

    -Hardware crash and change motherboard/cpu/ram but keep all the same hard drive (OS) and hard drive (ARRAY)
    -Hardware doesn’t change but I reinstall OS (windows 7 to windows 8.1) and keep data drive
    -Hardware doesn’t change but I want to upgrade all my drive to bigger one ? (including the OS ?)

    If yes to all those scenario that would mean that the only time I need to purchase a new license is that if hardware change and that i’m not lucky that 1 drive is also dead at the same time ?!? right ?

    Thank you !

    • Brahim September 30, 2014 at 7:15 AM #

      Mario,

      It is very simple. It you have a totally new system, you will need a license for it. Between allowing for hardware changes and license transfers, all normal cases are covered.
      The answer is yes to all the scenarios you have laid out, but it is best not to re-interpret what is stated in the policy.

  10. Aaron September 19, 2014 at 2:08 AM #

    Licensing policy of this software is a turnoff to me to an otherwise attractive software RAID.

    One question as I am looking at the tRAID licence. If one buys a 5 disc licence can they upgrade it later as needs grow? Or is one forced to buy big right away, or pay full pop for a bigger licence down the road?

    Would assume one could just pay and upgrade charge to existing license or at least get a deal buying second licence, same for folks forced to rebuy due to hardware policy…. but I can’t find an answer in FAQ.

    • Brahim September 30, 2014 at 7:18 AM #

      You will do best to buy the license that will cover you for the future. Upgrading the license will ultimately be more expensive in the end.

      No one has “rebuy” (pay again to license the same system). Each new system needs its own license. License transfer as allowed per the stated policy.

  11. Kerry May 5, 2015 at 11:41 AM #

    ” Note: You need a new license if everything in the computer is different including the drives.”

    Whoa, glad I read this before buying!

    Sorry, if I totally scrap my PC I shouldn’t have to pay again, the License should cover 1 instance of usage, or 1 deployment! Going to have to agree with anyone else who is sane and reads this!

    Serious thought moment:
    What are you, Microsoft? Oh wait, even they allow me to reactivate the software on a TOTALLY new system! as long as the old system (complete as it is) has been decommissioned!

    • admin June 17, 2015 at 6:45 AM #

      We don’t charge users for software updates and only require that each system carries its own license.
      You can even upgrade your OS without requiring a new license. New systems are what bring new issues.
      So, the policy rewards those users that focus on maintaining a stable physical system and appropriately costs those that are replacing their entire systems frequently.
      Once you have the budget for acquiring new systems all the time, then you have the budget for the additional license.

      Note that license transfers are being granted to users migrating their entire array to a new system as a courtesy. You can typically change various hardware components also without needing a new license.
      It is the combo of significantly changing both the system’s hardware and having a different set of disks in the system that triggers the requirement for a new license. Once you have a different system and a different set of disks, you obviously have a different system. The licenses are lifetime system licenses and not user licenses.
      User licenses typically call for yearly fees as it would be foolish to issue a license valid of the user’s lifetime.

    • Brahim August 28, 2015 at 9:31 AM #

      You have to remember that you get free software updates whereas others would charge you for it. If you truly think about it, you will realize that you have the advantage.
      New computers bring new problems and hold the bulk of our support time. Frankly, if you have the money to buy a new system with new drives every time (talking of thousands of dollar here), then you have the funds for a new license.
      No one will sell you a license you could use for the rest of your natural life and even pass it to your heirs. Either you will pay for new releases or you will pay once you decommission the system.
      Our approach is the fairest and rewards those that maintain stable systems and appropriately charges those that are spending thousands on new systems every so often.

  12. Dave September 23, 2015 at 11:37 AM #

    I am very interested in the fRaid solution.
    My concern is I will be starting with a relatively small array (3 drives) with plans to increase to 8 drives over the next couple years.

    I am unclear what my threshold will be considered at upon my registration.

    If I start with 3 drives, and upgrade to 8 drives, will a new license be required?
    If I start with 3 drives, upgrade to 8 drives, than have 2 of my original array drives fail and need to be replaced will this require a new license because it would be 66% of the size of my original registration array?

    I am just trying to clear up some of the ambiguity with the policy

    • Brahim September 27, 2015 at 4:40 PM #

      If I start with 3 drives, and upgrade to 8 drives, will a new license be required?
      No. You will also be able to transfer your license to a new computer if the case arises.

      If I start with 3 drives, upgrade to 8 drives, than have 2 of my original array drives fail and need to be replaced will this require a new license because it would be 66% of the size of my original registration array?
      No. However, you will be restricted from transferring the license to a new system.

      You will never require a new license regardless of your drive configuration and changes for as long as you are still running the same system that activated the license.
      The only question is in regard to the transfer’ability of the license to another system, which we allow for as long as your disks haven’t completely changed.
      The chance of your system failing as well as all your disks needing replacing is rather nil. For most users, they just have a new setup that simply needs its own license.

      We provide free software updates with no time limit unlike other software vendors. However, we require that each system carries its own license.
      This rewards those users that maintain a stable configuration.
      New computers are typically what increase our support and development efforts. New hardware means new drivers, new compatibility issues, new stability issues that bubble up, and often new OS. So, we reward those users that maintain a stable configuration and push the cost toward those that upgrade often.

  13. Phil November 30, 2015 at 7:28 AM #

    You do not actually need new hardware for this model to force the user to purchase a new license.

    I updated from Truecrypt to Veracrypt which changes the volume headers of the drives, this caused flexraid to assume I had changed all the drives, when all I had done is a software update.

    I could not transfer the license and have had to purchase a new license.

    • Brahim December 2, 2015 at 2:27 PM #

      Your volumes IDs are irrelevant to the activation.

  14. Methanoid December 20, 2015 at 5:46 AM #

    How does it work for VMs? Might have a Linux base, using KVM and booting Windows and run FlexRAID inside (yes I know FR works in Ubuntu). If I switched to just using Windows (or if I started on Windows and then went to VM Windows)… Would that be a switch or not?

  15. sunnyg March 22, 2016 at 10:25 AM #

    I have 1 question.. where is the consumer portal to perform the license transfer, why is it so hard to find things like this on the website?

    • admin January 6, 2017 at 8:27 PM #

      The info is email to you with your purchase code. The URL is simply private to customers.
      So, please refer back to the email sent you that contained the purchase code.

  16. Scott May 3, 2016 at 11:58 AM #

    Hi,

    Baring a hardware failure, I expect my system to be stable over time.

    I have an external 8-bay enclosure now. If I buy the tRaid “Unlimited” license, and add another 8-bay enclosure in a year or two, will I have a problem?

    • admin January 6, 2017 at 8:24 PM #

      No, you should have any issue with such expansion.

  17. rol May 18, 2016 at 6:33 AM #

    I’ve purchased and held a Flexraid licence since March 2014. I’ve been forced to reinstall Flexraid following an OS drive rebuild. My Flexraid config database has been lost. No system components or array hardware has been altered.

    Through the troubleshooting process, I backed up all my data, reformatted and performed diagnostics on all the drives of the Flexraid array.

    Flexraid sales has advised that my system now requires a new license and that you guys, and I quote, ‘reward those users that maintain a stable configuration and push the cost toward those that upgrade often’.

    I would hardly call an OS reinstall and performing diagnostics ‘upgrading often’.

    Please advise as this situation should not warrant for a new license purchase.

    • admin January 6, 2017 at 8:22 PM #

      The OS change was only a trigger to that all major components and drives in that system had changed.
      You effectively have a new system with new drives. The system remained activated still until the OS now changed creating a triple change scenario (new OS install + new system + new drives).

  18. Ruan June 9, 2016 at 7:06 AM #

    I am slowly going to upgrade all my drives in my existing system from 2TB to either 3 or 4TB drives, are you going to tell me i need a new license then? they will not all be upgraded at once but rather monthly…

    • admin January 6, 2017 at 8:14 PM #

      Upgrading your drives should not be an issue. Upgrading all your drives and all major system component will trigger the need for a new license.
      New computers are typically what increase our support and development efforts. New hardware means new drivers, new compatibility issues, new stability issues that bubble up, and often new OS. So, we reward those users that maintain a stable configuration and push the cost toward those that upgrade often.

  19. Aurélien July 4, 2016 at 5:18 PM #

    Hi, I am not currently a customer, but I am concerned with your licensing policy. You state on your buy page “lifetime license” whereas it seems to me as a clever “not regular subscription”. I am aware that a good software like tRaid comes at a cost, but more transparency would be welcome.

    Let’s say I want to upgrade my cpu/motherboard. The license transfer is OK. For a couple of months everything is OK, then one HDD dies. Am I done ? Do I need to rebuy my “lifetime license”, or is there a max delay beyond which I won’t need to rebuy the license after a HDD failure ?

    Thanks !

    • admin January 6, 2017 at 8:12 PM #

      Once all major components are replaced and drives are also replaced along the way, the resulting system will be an entirely new system. Any major change after that will trigger the need of a new license.
      One drive failing won’t prevent you from transferring the license. All your drives failing as well as all major components have been replaced, will trigger the need for a new license.
      It is truly unlikely that all your drives will fail. So, the likely scenario is that you will eventually have a new system with new drives instead.

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